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COVID-19 Pandemic Clinic Procedures

Booking Appointments

In order to meet our commitment to patient safety, we have changed our booking procedures to include prescreening questions. We are asking patients to help us maintain a healthy and safe environment in our clinic by answering pre-screening questions truthfully and following new procedures in the clinic where required. Clinic staff will collect screening information prior to your appointment and again in person at the time of your appointment. The screening questions will also apply to those accompanying patients (ie parents, care-givers, etc). You will need to complete and submit a questionnaire prior to each visit. The pre-screening questions will be available through our website, email and text reminders, phoned appointments, and posted at the clinic entrance.

Appointment Day

We ask that you arrive no more than 5 minutes before your appointment time. The purpose is to adhere to the gathering size guidelines, which prohibits gatherings of more than 10 people. If you are early, that’s fine, your comfort is important, so you may wait in the clinic, in your car or outside (weather permitting). The clinic chairs are set up for physical distancing. Masks will be required while in the clinic. If you do not have a mask of your own, we will provide you with one which you can purchase for $10, or leave to be washed after your appointment.

Upon entering the clinic, a hand sanitizing station will be present on the wall in front of you. We ask that you sanitize your hands prior to entry and present yourself to reception to obtain a mask if you don't have your own.. Once sanitized and masked, you will be directed by our staff or clinicians to your treatment room. For patients who reside close to our clinic, we would appreciate it if you could use the washroom facilities at your home before or after your appointment if possible. For others who travel a further distance, we can accommodate you. The washroom facilities must be sanitized after each use, regardless of your purpose, in the facility. Either way, the washroom will still be available, however keep in mind a 30 second visit equates to a 10-15 minute sanitization procedure. If the washroom must be used, upon exiting, you must re-sanitize your hands, prior to entry of any treatment room.

Upon completion of your appointment, you can make your way to the reception area to pay, make a purchase, and book more appointments. In an effort to minimize contact, we ask that payments be made via contactless methods (ie tap, etransfer or leave a credit card securely on file) and receipts will now be emailed; printed copies will no longer be provided. 


TruHealth Physiotherapy wants to reassure all patients that our clinic is a safe environment for all to attend. Under the direction of The College of Physiotherapists of Ontario, The College of Massage Therapists of Ontario, and the Ontario Ministry of Health, guidelines have been drafted to ensure the public’s safety. The safety of you, your family and our staff is our number one priority. Our booking procedures are modified to maintain physical distancing requirements that take priority over occupancy limits. 

We have also acquired all the necessary PPE essential in protecting and preventing the spread of COVID-19. All sanitization products follow the Health Canada guidelines including hand sanitizers, wipes, and disinfecting products. Hand sanitizers all contain 60-80 percent ethanol or 60-70 percent isopropanol mixtures and appropriate DIN numbers. Cleaning and disinfection of the environment is essential to avoid the possible spread of COVID-19. All of our products contain an 8 digit DIN number approved by Health Canada. ONLY the approved disinfectants with a virucidal claim are appropriate for the elimination of viruses in a clinic environment.

The frequency of cleaning and disinfection is dependent on the nature of use/contact of the surface/item in question. Our clinic disinfects all patient contact items between each patient use. Examples include but are not limited to treatment tables, massage tables, headrests, arm rests, chairs, therapy devices, contact surfaces, exercise equipment, therapeutic tools, diagnostic tools, procedural work surfaces, commonly touched areas, light switches, door handles, taps, toilets, counter tops, touch screens/mobile devices, keyboards, payment machine, clipboards, pens, towels, etc. We have eliminated all books, magazines, literature, brochures. All of our fabric chairs have been removed from the clinic.

We still ask that patients provide 24 hours notice of cancellation however we will not charge anyone for a missed appointment who suddenly comes down with symptoms of an illness or a member of the family that requires immediate attention.

One day life will return to normal, for now we must follow these procedures to the best of our abilities. The staff at TruHealth Physiotherapy appreciates our clients and we thank you from the bottom of our hearts for all of your support over the years!! Thank you! We consider you all our family and wish nothing but the best for each of you. Like everything in life, this too shall pass. 

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